We work very hard to deliver the best products and shopping experience to you and our shipments are carefully inspected by quality control team before leaving our warehouse. But exceptionally, any item found faulty, tampered with or damaged on delivery should be reported to the Company by calling our customer email us at firstname.lastname@example.org mentioning your Order ID and snap of the product. This must be notified to Us via email and the Product must be shipped back to Us (please put a note inside mentioning your ORDER ID, exchange/ refund). This will be communicated during request raised for return or refund. We will ensure that a brand new replacement with The same or higher monetory value (Difference ammount will be collected).
Please note that, the cost of returning the product to zagmag.in is the responsibility of the purchaser.
The Return of a defective Product needs to be initiated within 7 days from when it was delivered. This will include any holidays and weekends. Goods must not be damaged after the delivery. The Original bill and all accessories of Product must be returned along with the Product(i.e. Product(s) must be in the condition, you received them and in original packaging with invoice). Any Product that is returned without all original packaging, accessories, originally included with the product at the time of delivery shall not be eligible for return or replacement.
We may also take the returned product back with Us and grant credit for the value of the returned product, which will be credited to Your account on. Such credit shall be available and may be used to pay any subsequent invoice.
Please note that , refunds are made only in geniune case of the customer getting defective product and nothing else. Refunds are initiated only after the product has been returned back to Zagmag. There will be a small inspection on our end upon receiving the product. If all seems right, your amount will be refunded in to the account given within 15 working days. For Refunds, please drop us an email at email@example.com alternatively you can use the contact form. Details required for initiating the refund are:
· Order No. and goods details that you order along with order amount;
· Bank Account number and name;
· Account holder’s name;
· Account type;
· IFSC code;
· Branch name.
“ Cash On Delivery ,Handling and Shipping charges are not refundable .”